At gold999, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal information we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own data. We believe in full transparency, so please take a few minutes to read through this document carefully.
These cards highlight the key privacy commitments gold999 makes to every player. The full details are in the sections below.
All data transmitted between your device and gold999 is protected by industry-standard 256-bit SSL/TLS encryption. Whether you are logging in from Manila, Cebu, or Davao, your personal and financial information travels securely across our network at all times.
gold999 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, and improve your gaming experience on the gold999 platform.
gold999 processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
We only collect the personal data we actually need. Every piece of information gold999 holds about you has a specific, documented purpose — from KYC verification to fraud prevention — and is not used beyond that stated purpose without your consent.
You have the right to request deletion of your personal data from gold999's systems, subject to our legal retention obligations. Requests are reviewed and actioned within 30 days of receipt, in line with NPC guidelines.
gold999 uses cookies to keep your session active and to understand how players use the platform. We clearly distinguish between essential cookies (required for the site to function) and optional analytics cookies, giving you meaningful control.
gold999 is an online gaming platform operating at https://gold999.app, offering live casino games, video slots, bingo, virtual sports, and related entertainment services to eligible players in the Philippines. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), gold999 acts as the Personal Information Controller in respect of the personal data it collects from players and site visitors.
As a Personal Information Controller, gold999 is responsible for determining the purposes and means of processing your personal data, and for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with Philippine data privacy law and the regulations of the National Privacy Commission (NPC).
gold999 collects the following categories of personal data from players and site visitors:
gold999 collects personal data through the following means:
gold999 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration & management | Identity & contact data |
| Age verification (21+ requirement) | Date of birth, KYC documents |
| KYC / identity verification | KYC data, identity documents |
| Processing deposits & withdrawals | Financial & transaction data |
| Fraud prevention & AML compliance | All categories as required |
| Providing customer support | Identity, communications data |
| Responsible gaming monitoring | Gaming activity, financial data |
| Sending account notifications | Contact data |
| Platform security & abuse prevention | Technical & device data |
| Improving platform performance | Technical data, gaming activity |
| Regulatory reporting obligations | All categories as required by law |
gold999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law (e.g., automated fraud screening that may temporarily hold a transaction pending manual review).
Under the Data Privacy Act of 2012, gold999 processes your personal data on the following legal bases:
gold999 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
gold999 engages third-party service providers who process personal data on our behalf and under our instructions, including:
All service providers are contractually bound to process your data only as instructed by gold999, to maintain appropriate security measures, and to comply with applicable data privacy law.
gold999 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of gold999's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
gold999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, gold999 securely deletes or anonymises it in accordance with our internal data disposal procedures.
gold999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
gold999 uses cookies and similar tracking technologies on the gold999 platform. A cookie is a small text file placed on your device by a website to store information about your session and preferences.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies will affect the functionality of the gold999 platform and may prevent you from logging in or accessing certain features. Disabling optional cookies will not affect your ability to use the platform's core services.
Under the Data Privacy Act of 2012 and NPC regulations, you have the following rights in respect of your personal data held by gold999:
The Data Privacy Act of 2012 gives every Filipino data subject meaningful rights over their personal information. Here is what you can ask gold999 to do.
Request a copy of the personal data gold999 holds about you, along with information about how it is being used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data gold999 holds about you. You can update basic contact details directly within your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to gold999's legal retention obligations.
Object to the processing of your personal data where gold999 relies on legitimate interests as the legal basis, including objecting to direct marketing communications.
Request that gold999 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
Request a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
Where processing is based on your consent, withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data held by gold999.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe gold999 has processed your personal data in violation of the Data Privacy Act of 2012.
If you are a parent or guardian and believe that your child has registered an account on gold999 or provided personal data to us, please contact our support team immediately via live chat so that we can investigate and take appropriate action.
The gold999 platform may contain links to third-party websites or services (for example, links to payment provider portals). This Privacy Policy applies only to the gold999 platform at https://gold999.app. gold999 is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.
gold999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, gold999 will notify registered players via email or an in-platform notification before the changes take effect.
The most current version of this Privacy Policy will always be available at https://gold999.app/privacy-policy. The "Last updated" date at the top of this page indicates when the Policy was last revised. Your continued use of the gold999 platform after any changes to this Privacy Policy constitutes your acceptance of the updated Policy.
gold999 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our DPO through the following channels:
If you are not satisfied with gold999's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:
Your personal data is protected by Philippine law and gold999's own rigorous security standards. Join thousands of Filipino players who trust gold999 for a safe, fair, and exciting gaming experience — from Manila to Cebu to Davao and beyond.